Customer Care Specialist [French]

 

Customer Care Specialists are a vital part of Formitable. You serve as the face of the company and the first point of contact for many of our clients, both new and existing, making sure they receive what they deserve: excellent service, with a personal touch. We are right at the start of developing a conversational Support funnel in which we will create a self-serve and proactive Support experience. You help clients with onboarding, activation, and assist them with a wide variety of requests. From time to time you'll proactively reach out to clients with advice on how to optimize their accounts for online success. Our Support Training and client events are also projects you will be actively working on. You’ll be part of a compact, fun team that has a stellar Google rating of 4.9.

What you'll be focussing on

• 
  Be our client’s first and most important point of contact

• Provide our clients with great, friendly support via phone, live chat, or email.

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  Show a fierce passion for helping restaurants proactively to improve their online success

• Train clients on and offline to make the most out of our platform’s features

• Team up with our sales team to ensure a smooth start for our clients

• Be a sparring partner for our developers, voicing our clients’ needs

• Team up with marketing to give input for our Online Help Center

• 
  You are fluent in English & French

• You have experience working in SaaS

• Strong hands-on mentality

• You have excellent communication skills

• You love making people’s lives a little easier

• You are confident, yet eager to learn

• You are well-organized and self-motivated

What we offer

• 
  A bright office in Amsterdam's Jordaan district, with a sun-drenched roof terrace and our own bar & restaurant
• Daily restaurant-worthy lunches from our in house chef Roel Paping
• 30 vacation days and 25 days working remotely
• 20 unpaid leave days
• A hybrid work environment
• All the tools you need to be a high performer plus a €3000 annual training budget
• An annual restaurant budget and monthly well-being budget
• A free food tattoo of your choice
• A Swapfiets to bike around Amsterdam or commuting allowance

And more, check out all Formitable's Perks & Benefits in the top menu!

We are an equal opportunity company and we are committed to building a diverse team that feels welcome in our workplace. We do not discriminate on the basis of race, colour, national origin, sexual orientation, gender, age, mental or physical ability, or any which way you represent yourself. We strongly believe diversity makes for a more successful company.

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